1. What personal information do we collect?
Information you give us
You may give us personal information about yourself, such as your name, address, email address and telephone numbers, when, for example, you fill out electronic comment forms on our website, participate in one of our events, or purchase services from us. If you do not give this information, we may not be able to provide goods or services to you.
Information we may collect about you
We collect information about visits to our website and other online services usage to measure the number of visitors to different parts of our website and, for example, to measure the effectiveness of advertising. We may also collect additional information about you when you use our online services or when you speak with one of our representatives including:
- your preferences concerning types of products or services;
- the frequency of use of certain types of products or services; and
- your location.
If you receive email communications from us, we may also use email open and click tracking including cookies, a single pixel image for tracking and link redirects for tracking clicks, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.
2. How do we use the personal information?
We may use your personal information to process your transactions, to help us develop, improve, manage, administer and facilitate our services and business operations, to help us to develop our online services to be more available and user friendly to our customers, to administer your account, for safety and security issues, for our own internal purposes (such as risk management, staff training and billing), to conduct market research, and for any other use associated with such purposes or which you may authorise.
In addition, we may use your personal information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email that facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an “unsubscribe” facility (for further details on how to unsubscribe see below).
Some uses of your personal information may involve the transfer of that information outside New Zealand, to be held and used by our related companies and business partners. You consent to that transfer on the understanding that it will not relieve us of our obligations to you under the Privacy Act.
3. Will we disclose your personal information to others?
We may also disclose your personal information to our related companies and business partners for them to offer products and services to you.
We may also disclose your personal information where such disclosure is required by law.
4. How do we store and secure your personal information?
We will use reasonable commercial endeavours to ensure that all personal information is securely protected against loss, unauthorised access and other misuse. This includes physical security, computer and network security, communications security and personnel security. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted.
5.What about links to other websites?
6. When can we contact you via email, text or telephone?
By subscribing to our email and/or text communications, or otherwise providing us with your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time.
You can unsubscribe from our email communications and/or text communications at any time by clicking the “Unsubscribe” link in any promotional or marketing email or text received from us or by emailing us at [email protected]. Once you have unsubscribed from our email or text communications, we will remove you from the corresponding marketing list as soon as is reasonably practicable.
7. How do you update your personal information on file with us?
We will take reasonable steps to ensure the personal information held by us is accurate. We will respond to any request by an individual to correct personal information held about that individual as soon as practicable following receipt of such request. All requests of this nature should be directed to our Privacy Officer in the first instance.
You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request access to or a copy of the information and/or request that corrections or changes are made to it. All requests of this nature should be directed to us by emailing [email protected] or contacting us at 0800 227 2667
We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. Your use of our online services following any updates constitutes acceptance of this policy as amended. We recommend you regularly review the policy when you visit our website. If you do not agree with any aspect of the updated policy, you must immediately cease using any of our online services.
9. Who is our Privacy Officer?
In accordance with the requirements of the Privacy Act 1993, we have appointed our Director, Simon White as our Privacy Officer. The Privacy Officer has statutory obligations to:
(a) encourage and ensure our compliance with the information privacy principles of the Privacy Act 1993;
(b) deal with requests made to us pursuant to the Privacy Act 1993; and
(c) work with the Privacy Commissioner on any investigation of us.